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Contact Center World Names Donita Trowell of Humana Military Healthcare Services as One of the World's Top Trainers


Tuesday, November 13, 2007 4:52 pm EST



Public Company Information:


LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Military Healthcare Services (HMHS) associate Donita Trowell recently received the Silver Award at the 2007 Contact Center World Awards held October 30 November 1 in Las Vegas, Nevada. Trowell, named the Best of the Best in the Americas this summer, represented HMHS and the Americas in Las Vegas. The awards program recognizes trainers who make significant contributions to the overall success of their contact center by delivering exceptional training programs for new team members. Trowell was one of three finalists; competing against trainers from Japan and Bulgaria.

Donitas superior leadership and training skills are a great asset to new employees at HMHS, said Dave Baker, president and CEO of HMHS. She is without a doubt deserving of this recognition.

It was an honor representing the Americas and Humana Military Healthcare Services at the World Awards earlier this month. It has been a remarkable experience and I am excited to bring back what I have learned to share with my peers in Louisville, said Trowell.

Delegates at the Contact Centers World Awards had to complete a written submission to be judged by their peers and also present to the conference delegates, setting it apart from any other awards programs of its kind. Delegates from over 20 countries were in attendance to learn from the very best in the call center industry.

Contact Center World is a global support organization for contact centers around the world. They have extensive experience in the industry and strive to provide fast access to the latest industry information so that executives can make informed business decisions within their contact center.

About HMHS

HMHS, headquartered in Louisville, KY., has been a Department of Defense contractor for the administration of the TRICARE program since July 1, 1996. In August 2003, HMHS was awarded the contract to provide health benefits support and services to approximately 2.8 million active duty and retired military and their eligible family members in the 10-state South Region. HMHS was also awarded the Department of Defenses contract to provide health care services and support for active duty service members and their families located in the Commonwealth of Puerto Rico, in February 2004.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nations largest publicly traded health benefits companies, with approximately 11.3 million medical members. Humana offers a diversified portfolio of health insurance products and related services through traditional and consumer-choice plans to employer groups, government-sponsored plans, and individuals.

Over its 46-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the companys web site at http://www.humana.com, including copies of:

  • Annual reports to stockholders;
  • Securities and Exchange Commission filings;
  • Most recent investor conference presentations;
  • Quarterly earnings news releases;
  • Replays of most recent earnings release conference calls;
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors);
  • Corporate Governance Information.


Humana Military Healthcare Services
Julie Ice, 502-301-6982