• Home
  • Newsroom

Humana, AMC Health Activate Post-Discharge Telehealth Program for Medicare Members

The Interactive Voice Response initiative aims to improve health outcomes and reduce hospital readmissions and ER visits


Tuesday, July 21, 2015 10:50 am EDT



Public Company Information:

"Today’s technologies like IVR give us yet another tool to help our members adhere to post-discharge care plans and prevent unnecessary readmissions."

LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Inc. (NYSE: HUM), one of the nation’s leading health and well-being companies, and AMC Health, a leading provider of clinically proven ‘real-time’ patient management solutions, announced a new partnership for a post-discharge transition of care program to help Humana Medicare Advantage members go from hospital to home safely and reduce risk of readmission.

Humana At Home, the company’s national division that supports more than 900,000 people with chronic health conditions, will provide the 30-day, post-discharge Interactive Voice Response (IVR) program to 1,000 Medicare Advantage members in 35 states who have been recently discharged from the hospital and are at risk for readmission.

Participating Humana members will receive weekly IVR calls to ask them about symptoms, such as fever, swelling and shortness of breath; assess pain management and wound healing; address post-discharge needs, such as medications; and remind them about follow-up physician appointments. Importantly, members will have the option to request a call from the company’s clinical support team.

“We know that members leaving the hospital are vulnerable to complications and, although we already have a number of successful programs to help our Humana members transition from hospital to home, we’re always looking for effective ways to expand those efforts,” said Humana At Home President Eric C. Rackow, M.D. “Today’s technologies like IVR give us yet another tool to help our members adhere to post-discharge care plans and prevent unnecessary readmissions.”

Under the partnership, AMC Health will deliver technology and clinical support services and help gather information regarding the member’s health status, and serve as an additional resource to Humana At Home’s current care management program. During this 30-day collaboration, AMC Health nurses will identify gaps in care, provide coaching and education when appropriate and arrange for an appointment with the member’s physician if further intervention is needed.

“Our solutions provide continuous visibility into the ongoing health status of patients. This empowers patients to take a more active role in managing their health, as well as connect them to the right intervention at the right time, preventing unnecessary ER visits and hospitalizations,” said Nesim Bildirici, President and CEO of AMC Health. “We are looking forward to our continued partnership with Humana. Together, we will raise the level of excellence for their standard of care.”

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is a leading health and well-being company focused on making it easy for people to achieve their best health with clinical excellence through coordinated care. The company’s strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people we serve across the country.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of:

  • Annual reports to stockholders;
  • Securities and Exchange Commission filings;
  • Most recent investor conference presentations;
  • Quarterly earnings news releases;
  • Replays of most recent earnings release conference calls;
  • Calendar of events; and
  • Corporate Governance information.

About AMC Health

As a leading provider of customized, scalable, cost-effective ‘real-time’ patient management solutions, AMC Health assists organizations serving at-risk populations and those conducting clinical trials. Its patient engagement, health monitoring and care coordination solutions have been proven in several peer-reviewed journals to improve patient outcomes, improve quality of care and reduce overall healthcare costs. AMC Health is headquartered in New York City. For more information, visit www.amchealth.com.

Multimedia Files:

Preview image
Preview image


Humana Corporate Communications
Nancy A. Hanewinckel, 941-585-4763
AMC Health
Tanya L. Travers, 212-537-0890