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Humana to Hire Additional 530 Employees in Arizona

Health Benefits Company Plans to Open Call Centers in Phoenix and Tempe


Friday, September 14, 2007 12:06 pm EDT



Public Company Information:


PHOENIX--(BUSINESS WIRE)--Humana Inc. (NYSE: HUM) today announced plans to add more than 530 positions to its current workforce of 665 employees in Arizona, as the health benefits company opens a new state-of-the-art telemarketing call center in Phoenix to support its rapidly growing Medicare Advantage business and a separate call center in Tempe for the companys mail-order prescription services.

Direct Marketing Services (DMS) Center Phoenix, which will employ 330 employees by January 2008, will open in November to support Humanas Medicare Advantage benefit plans and senior products nationwide. An additional 200 employees will be hired in Tempe to staff a new call center opening in support of Humanas RightSource Home Delivery mail-order prescription service. Once the two call centers are open and staffed fully in January of 2008, Humanas Arizona workforce will exceed 1,195 employees.

The Phoenix area has a national reputation as an outstanding site for customer call centers, said Debbie Smith, regional president of Senior Products for Humanas Western Region. With its abundant, well-trained labor pool, excellent business climate and great quality of life, the Valley of the Sun is a natural choice for our call centers.

Humana signed a long-term lease for 62,946 square feet of office space for the new DMS Center - Phoenix located at the Corporate Center business park, 10400 North 25th Avenue, Suite 200, in Phoenix. Space is being leased from Crown West Realty/St. Paul Travelers. Crown West Properties is the building management.

The RightSource Customer Care Call Center will relocate to the Tempe Commerce Center at 7333 S. Hardy Drive in October. About 112 employees at the RightSource Customer Care Center currently located at the RightSource Pharmacy location at 4031 Buckeye in Phoenix will be moved 17 miles to the new office location in Tempe. By early 2008, an additional 200 employees will be hired to join the existing call center staff.

The RightSource Pharmacy will continue in operation at the Buckeye Road location with approximately 360 employees.

RightSource Pharmacy, a Humana-owned, home-delivery pharmacy continues to experience tremendous growth. Starting off as a small operation in Phoenix in January of 2006, RightSource has grown to a state of the art facility that employs over 300 pharmacists, technicians, and clerks. The RightSource Pharmacy in Phoenix continues to hire pharmacists, technicians and clerks.

Humana signed a long-term lease for 81,789 square feet of office space from Invesco for the RightSource Customer Care Call Center in Tempe. The Lincoln Company provides building management.

The convenience of mail-order prescription delivery to our members homes and the continued growth of Humanas membership have expanded RightSources business significantly, said Smith. We anticipate continued robust growth in our RightSource operations and were committed to providing our Medicare members with a well-serviced health care experience.

Positions being hired for the RightSource Customer Care Call Center include customer care associates, team leads, front line leaders, workforce analyst and managers. The Tempe facility also has the capacity in the future for additional growth to reach 550 to 600 employees.

Job applications for the DMS Center - Phoenix call center positions are also now being accepted. Available positions include telesales specialists, Rx enrollment specialists, client specialists, quality assurance specialists, administrative assistants and supervisors.

Humana offers a comprehensive benefits package including a competitive salary with the possibility of an annual bonus. Successful candidates will have communications skills, problem-solving ability and a post-high school education or equivalent experience. Experience in a customer service or call center setting is also preferred. The company asks job seekers to visit www.humana.com or www.monster.com to complete an online application.

DMS Center Phoenix is Humanas sixth telemarketing unit. Other DMS Centers are located in Tampa Bay (2), Miramar, FL, Doral, FL and Puerto Rico. Humana has more than 4.6 million Medicare members nationally, including more than 79,400 in Arizona.

Humana has 160 employees headquartered in Phoenix at 20860 N. Tatum Boulevard in sales and operations support for the companys Arizona commercial and Medicare products. The company also has an office at 5210 E. Williams Circle in the Williams Center in Tucson housing 25 staff from Humana MarketPOINT senior products and commercial health insurance products, as well as personnel in provider contracting, clinical innovations and provider relations.

About Humana Inc.

Humana Inc., headquartered in Louisville, Kentucky, is one of the nations largest publicly traded health benefits companies, with approximately 11.3 million medical members. Humana offers a diversified portfolio of health insurance products and related services through traditional and consumer-choice plans to employer groups, government-sponsored plans, and individuals.

Over its 46-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the companys web site at http://www.humana.com, including copies of:

  • Annual reports to stockholders;
  • Securities and Exchange Commission filings;
  • Most recent investor conference presentations;
  • Quarterly earnings news releases;
  • Replays of most recent earnings release conference calls;
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors);
  • Corporate Governance Information.


Humana Corporate Communications
Ross McLerran, 210-617-1771
Humana Corporate Communications
Anna Hobbs-Little, 972-643-1723

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