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Humana Military Healthcare Services Assists Guard and Reserve Members in Understanding Health Benefits

Category:

Thursday, November 8, 2007 9:39 am EST

Dateline:

LOUISVILLE, Ky.

Public Company Information:

NYSE:
HUM

LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Military Healthcare Services (HMHS) recently created a dedicated service unit specifically for National Guard and Reserve members and their families in the South Region. The demands on the National Guard and Reserves are at an all time high as all units are playing a key role in the defense of our country. Through education, training, website enhancements and customer service; HMHS is providing guidance to service members when they need it most.

One attribute of the dedicated service unit is a new toll-free number for our National Guard and Reserve beneficiaries. This telephone number, 1-877-298-3408, provides direct access for any member of the Guard and Reserve and their families to use when they have questions about their medical benefits. The dedicated service unit has been specially trained on the unique aspects and status types that Guard and Reserve members may experience. Beneficiaries with questions and concerns relating to TRICARE Reserve Select and enrollment into the program may call the new line for assistance.

We are pleased to offer this new resource for the Guardsmen and Reservists, said Dave Baker, president & CEO of HMHS. These service men and women have unique circumstances that can require special attention, the toll-free number is just one of the many ways we will are able to assist them.

In order to maintain our quality level of customer service to these beneficiaries, HMHS associates receive special training on the unique characteristics of the Guard and Reserve. In addition, HMHS is reaching out to educate the Guard and Reserve population about TRICARE by meeting with Family Program Directors, Senior Leadership and over 4,000 individual units. There is also a special section on the HMHS webpage for the National Guard and Reserve, http://www.humana-military.com/south/misc/TRS.htm. Service members visiting the website will find many resources and information.

About HMHS

HMHS, headquartered in Louisville, KY., has been a Department of Defense contractor for the administration of the TRICARE program since July 1, 1996. In August 2003, HMHS was awarded the contract to provide health benefits support and services to approximately 2.8 million active duty and retired military and their eligible family members in the 10-state South Region. HMHS was also awarded the Department of Defenses contract to provide health care services and support for active duty service members and their families located in the Commonwealth of Puerto Rico, in February 2004.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nations largest publicly traded health benefits companies, with approximately 11.3 million medical members. Humana offers a diversified portfolio of health insurance products and related services through traditional and consumer-choice plans to employer groups, government-sponsored plans, and individuals.

Over its 46-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the companys Website at http://www.humana.com, including copies of:

  • Annual reports to stockholders;
  • Securities and Exchange Commission filings;
  • Most recent investor conference presentations;
  • Quarterly earnings news releases;
  • Replays of most recent earnings release conference calls;
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors);
  • Corporate Governance Information.

Contact:

Humana Military Healthcare Services
Julie Ice, 502-301-6982
jice@humana.com