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Humana Military Healthcare Services Contact Center Employees Named ''Best in the Americas'' by ContactCenterWorld.com


Monday, June 23, 2008 9:17 am EDT



Public Company Information:


LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Military Healthcare Services (HMHS) recently received top awards at the third annual Contact Center World Awards, held in Orlando, Florida, June 10-12, 2008. Rob Frayser was named Best IT Support Professional of the Americas and Roy Gaunce received Best Contact Center Leader of the Americas. This prestigious awards program, judged by a panel of industry professionals, recognizes those making significant contributions to the overall success of their call center. Frayser and Gaunce will go on to represent Humana Military Healthcare Services, and the Americas, as winners of the Americas Region in their respective categories at the World Awards held in Las Vegas, Nevada later this year.

Humana Military was named one of the few finalists and competed alongside the best in the industry from the Americas. This awards program is unique as the finalists present to an audience of contact center directors and other industry leaders who in turn cast votes to determine the winner. Frayser was recognized for providing outstanding support to the contact center. Gaunce, receiving the award Best Contact Center Leader, was recognized for managing an effective and efficient contact center that supports its customers.

We are extremely proud of our HMHS contact center, said Dave Baker, president and CEO. These leaders of the HMHS family are on the frontlines everyday, working to ensure that we deliver high quality customer service to our deserving military population. I applaud their accomplishments.

In addition to these two awards, HMHS received a bronze medal for Best Community Spirit and was recognized as Highly Commended in the following categories; Best Large Contact Center, Best in Customer Service, and Best Customer Service Agent, Dorothy Stiltner. Over 800 entrants competed in sixteen categories at this years awards program. Contact Center World is a global support organization for contact centers around the world. They have extensive experience in the industry and strive to provide fast access to the latest industry information so that executives can make informed business decisions within their contact center.

About HMHS

HMHS, headquartered in Louisville, KY., has been a Department of Defense contractor for the administration of the TRICARE program since July 1, 1996. In August 2003, HMHS was awarded the contract to provide health benefits support and services to approximately 2.8 million active duty and retired military and their eligible family members in the 10-state South Region. HMHS was also awarded the Department of Defenses contract to provide health care services and support for active duty service members and their families located in the Commonwealth of Puerto Rico, in February 2004.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nations largest publicly traded health and supplemental benefits companies, with approximately 11.4 million medical members. Humana is a full-service benefits solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.

Over its 47-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the companys web site at http://www.humana.com, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases
  • Replays of most recent earnings release conference calls
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
  • Corporate Governance Information


Humana Military Healthcare Services
Julie Ice, 502-301-6982