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Humana Military Healthcare Services Receives Boomerang Vision Award from Greater Louisville, Inc.

Category:

Thursday, November 1, 2007 8:43 am EDT

Dateline:

LOUISVILLE, Ky.

Public Company Information:

NYSE:
HUM

LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Military Healthcare Services (HMHS) recently received the Vision Award from the Customer Contact Center Network (C3N) during the second annual Boomerang Awards. The award, for overall contact center excellence in the large center (over 101 call center representatives), was given to the most respected contact center in the region. The Boomerang Awards is an annual competition recognizing the achievements and contributions of outstanding call centers and call center professionals in the greater Louisville area.

Humana Military is proud to receive this award as it serves as a testament to our commitment and dedication to our customers, said Dave Baker, president and CEO. Our call center is equipped with highly knowledgeable individuals and they certainly deserve the recognition.

The Vision Award category recognizes companies who have achieved outstanding results, innovatively improves processes, is a leader in supporting and leading change, and exceeds goals on a consistent basis. The winner of this category is a role model for other centers because HMHS makes decisions that are right for the company and their customers, builds relationships with their employees by inspiring trust and supporting creativity. The Boomerang Awards is the only region-wide competition for professionals in the call center and customer service industry.

About C3N

C3N is a Greater Louisville, Inc. (GLI) business network. GLI Business Networks offer local companies a unique forum for building collaborative relationships with industry peers.

The mission of C3N is to raise awareness of the critical role played by Customer Service Support Centers in the Greater Louisville regional economy and to provide a forum for the exchange of ideas and best practices among Support Center professionals. To date, C3N has identified more than 75 companies operating call centers in Louisville, and C3N member companies account for more than 10,000 employees within the Greater Louisville region

About HMHS

HMHS, headquartered in Louisville, KY., has been a Department of Defense contractor for the administration of the TRICARE program since July 1, 1996. In August 2003, HMHS was awarded the contract to provide health benefits support and services to approximately 2.8 million active duty and retired military and their eligible family members in the 10-state South Region. HMHS was also awarded the Department of Defenses contract to provide health care services and support for active duty service members and their families located in the Commonwealth of Puerto Rico, in February 2004.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nations largest publicly traded health benefits companies, with approximately 11.3 million medical members. Humana offers a diversified portfolio of health insurance products and related services through traditional and consumer-choice plans to employer groups, government-sponsored plans, and individuals.

Over its 46-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the companys Website at http://www.humana.com, including copies of:

  • Annual reports to stockholders;
  • Securities and Exchange Commission filings;
  • Most recent investor conference presentations;
  • Quarterly earnings news releases;
  • Replays of most recent earnings release conference calls;
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors);
  • Corporate Governance Information.

Contact:

Humana Military Healthcare Services
Julie Ice, 502-301-6982
jice@humana.com