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Humana Military Healthcare Services Receives Second Consecutive Boomerang Vision Award from Greater Louisville, Inc.


Wednesday, October 29, 2008 7:30 am EDT



Public Company Information:


LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Military Healthcare Services (HMHS), a wholly owned subsidiary of Humana Inc. (NYSE: HUM), recently received the Vision Award for the second year in a row from the Customer Contact Center Network (C3N) during the third annual Boomerang Awards. The award, for overall contact center excellence in a large center (over 101 call center representatives), is given to the most highly regarded contact center in the region. The Boomerang Awards is an annual competition recognizing the achievements and contributions of outstanding call centers and call center professionals in the greater Louisville area.

Once again, Humana Military is honored to be recognized for our dedication in assisting our beneficiaries, said Dave Baker, president and CEO. Our call center staff is very knowledgeable and I congratulate them on receiving this outstanding award.

Winning the Boomerang Award demonstrates the commitment to our customers, said Roy Gaunce, HMHS Director of Beneficiary Services. We are proud to accept this award and for the exceptional work HMHS call center associates accomplish throughout the year.

The Vision Award acknowledges companies who have accomplished outstanding results, resourcefully improves processes, is a leader in supporting and leading change, and consistently exceeds goals. HMHS builds relationships with their employees by promoting confidence and trust and supporting creativity. The Boomerang Awards is the only region-wide competition for professionals in the call center and customer service industry.

About C3N

C3N is a Greater Louisville, Inc. (GLI) business network. GLI Business Networks offer local companies a unique forum for building collaborative relationships with industry peers.

The mission of C3N is to raise awareness of the critical role played by Customer Service Support Centers in the Greater Louisville regional economy and to provide a forum for the exchange of ideas and best practices among Support Center professionals. To date, C3N has identified more than 75 companies operating call centers in Louisville, and C3N member companies account for more than 10,000 employees within the Greater Louisville region.

About HMHS

HMHS, headquartered in Louisville, KY., has been a Department of Defense contractor for the administration of the TRICARE program since July 1, 1996. In August 2003, HMHS was awarded the contract to provide health benefits support and services to approximately 2.8 million active duty and retired military and their eligible family members in the 10-state South Region. HMHS was also awarded the Department of Defenses contract to provide healthcare services and support for active duty service members and their families located in the Commonwealth of Puerto Rico, in February 2004.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nations largest publicly traded health and supplemental benefits companies, with approximately 11.5 million medical members. Humana is a full-service benefits solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.

Over its 47-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the companys web site at http://www.humana.com, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases
  • Replays of most recent earnings release conference calls
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
  • Corporate Governance Information


Humana Military Healthcare Services
Julie Ice, 502-301-6982

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