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Humana Military’s Call Center Recognized for Outstanding Performance

Greater Louisville Inc. Honors Humana Military with Third Consecutive Vision Award

Category:

Thursday, November 19, 2009 2:03 pm EST

Dateline:

LOUISVILLE, Ky.

Public Company Information:

NYSE:
HUM

LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Military Healthcare Services, a wholly owned subsidiary of Humana Inc. (NYSE: HUM), received its third consecutive Vision Award from the Customer Contact Center Network (C3N) during the annual Boomerang Awards in Louisville, Kentucky. The award, for overall contact center excellence in a large center (more than 101 call center representatives), is given to the contact center in the region exemplifying excellence. The Boomerang Awards is an annual competition recognizing the achievements and contributions of outstanding call centers and call center professionals in the greater Louisville area.

“It is an honor for Humana Military to be consistently recognized for outstanding service to our beneficiaries,” said Dave Baker, Humana Military president and CEO. “Our customer service team works hard to achieve outstanding results and I congratulate them on receiving this exceptional award for the third year in a row.”

“We are proud to accept this award on behalf of the extraordinary results Humana Military’s call center associates continue to accomplish year after year,” said Roy Gaunce, director of beneficiary services. “Receiving the Boomerang Award is a testament to our talent and ability to consistently exceed our customers’ expectations.”

The Vision Award acknowledges companies that have consistently exceeded goals, are leaders in supporting and advancing change, develop innovative process improvements, and are committed to their customers. The Boomerang Awards is the only region-wide competition for professionals in the call center and customer service industry.

About C3N

C3N is a Greater Louisville, Inc. (GLI) business network. GLI Business Networks offer local companies a unique forum for building collaborative relationships with industry peers.

The mission of C3N is to raise awareness of the critical role played by Customer Service Support Centers in the Greater Louisville regional economy and to provide a forum for the exchange of ideas and best practices among Support Center professionals. To date, C3N has identified more than 75 companies operating call centers in Louisville, and C3N member companies account for more than 10,000 employees within the Greater Louisville region.

About Humana Military

Humana Military, a wholly owned subsidiary of Humana Inc. and headquartered in Louisville, Kentucky, has been a Department of Defense contractor for the administration of the TRICARE program since July 1, 1996. In August 2003, Humana Military was awarded the contract to provide health benefits support and services to approximately 3 million active duty and retired military and their eligible family members in the 10-state South Region. Humana Military was also awarded the Department of Defense’s contract to provide health care services and support for active duty service members and their families located in the Commonwealth of Puerto Rico, in February 2004. For more information about Humana Military, please visit www.humana-military.com.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health and supplemental benefits companies, with approximately 10.3 million medical members and approximately 7.3 million specialty-benefit members. Humana is a full-service benefits solutions company, offering a wide array of health and supplemental benefit plans for employer groups, government programs and individuals.

Over its 48-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at http://www.humana.com, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases
  • Replays of most recent earnings release conference calls
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
  • Corporate Governance Information

Contact:

Humana Military Healthcare Services
Julie Ice, 502-301-6982
jice@humana.com