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Humana Named Top Payer in Annual PayerViewSM Ranking

Pays Claims Fastest with the Fewest Denials in the Health Care Industry


Thursday, May 28, 2009 7:00 am EDT



Public Company Information:


LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana (NYSE: HUM) has been named the easiest payer for medical providers to do business with in a review of 2008 claims payment data conducted by athenahealth, Inc. and Physician’s Practice magazine. The latest annual PayerView Rankings were released today.

athenahealth, a provider of billing and electronic health record services to medical groups, and Physicians Practice, a respected medical journal, conduct the ranking annually as a way of grading insurance companies on their business dealings with physicians. Humana was also the top ranked payer in the inaugural PayerView Rankings in 2005.

“We are honored to be named as top payer again this year,” said Bruce Perkins, Humana’s senior vice president of health care delivery systems and clinical processes. “This is a reflection of the work we are doing to eliminate the ‘hassle factor’ for health care providers. We are deeply committed to creating a smooth administrative experience by paying claims timely and accurately the first time. At the end of the day, we want physicians to say that Humana is the easiest health plan to do business with in the industry.”

Data for the 2009 ranking was derived from athenahealth’s athenaNet® system database, which ranks health insurers according to financial and administrative performance and medical policy complexity. The data included more than 18,000 providers, roughly 41 million transactions and $7 billion in charges.

Humana ranked as having the fewest days in accounts receivable, which is one of the most heavily weighted measures in the rankings. Humana’s score improved 11.5 percent on this measure, dropping to 26.65 days in 2008 from 30.1 in 2007. Additionally, Humana’s denial rate ranked the lowest among national health plans.

The results are being published in the May issue of Physician’s Practice. They also can be found on the Web at www.athenahealth.com/PayerView

About Humana

Humana Inc., headquartered in Louisville, Ky., is one of the nation’s largest publicly traded health and supplemental benefits companies, with approximately 10.4 million medical members. Humana is a full-service benefits solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.

Over its 48-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at http://www.humana.com, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases
  • Replays of most recent earnings release conference calls
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
  • Corporate Governance Information

Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=5973751&lang=en

Multimedia Files:

Watch this video
Bruce Perkins, vice president of health care delivery systems and clinical processes, talks about Humana's PayerView ranking.


Humana Corporate Communications
Doug Bennett Jr., 502-580-3625