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Humana Pharmacy Solutions Ranked as “Top Performer” in 2012 Flaspohler Research Group Pharmacy Benefit Manager Survey


Thursday, April 4, 2013 1:03 pm EDT



Public Company Information:

"The results of this survey excite us because it’s feedback directly from the people we work with and other key contacts in the industry"

LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Pharmacy Solutions (HPS), the pharmacy benefits management division of Humana Inc. (NYSE: HUM), topped the Flaspohler Research Group’s study of fellow pharmacy benefit managers in three categories: Effective Technology, Effective Cost-Management Tools, and Relationship Oriented.

The survey uses feedback from 301 executives from more than 175 organizations who utilize pharmacy benefit management. Survey respondents are asked about their personal experiences with the pharmacy benefit managers’ cost management, pricing options, technology and customer service. There are a total of nine categories, and HPS rated “excellent” or “good” in all nine.

“The results of this survey excite us because it’s feedback directly from the people we work with and other key contacts in the industry,” said Mark Morse, Practice Leader for Humana Pharmacy Solutions. “We’re working to continue delivering this high level of customer satisfaction.”

HPS also ranked second in the Attractive Pricing Options category.

About Humana Pharmacy Solutions

Humana Pharmacy Solutions processes more than 201 million prescriptions a year, making it one of the highest-volume pharmacy benefits managers in the country. The Humana Pharmacy Solutions' pharmacy network has more than 61,000 independent and chain pharmacies nationwide, including RightSourceRx® home-delivery service.

About Flaspohler Research Group, Inc.

Flasphohler Research Group, Inc. (www.frsurveys.com) was founded in 1983 and has conducted surveys in 95 countries and a dozen languages. The company offers unique expertise in B2B, and is widely recognized for its work in the PBM industry, as well as in accounting, corporate real estate, engineering, law, insurance and reinsurance.

About Humana

Humana Inc., headquartered in Louisville, Ky., is a leading health-care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases
  • Replays of most recent earnings release conference calls
  • Calendar of events (including upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
  • Corporate Governance information


Humana Corporate Communications
Jeff Blunt, 513-826-7094

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