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Humana Reaches Out To Illinois Members Impacted By Midwest Flooding


Friday, June 27, 2008 2:03 pm EDT



Public Company Information:


LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Inc. (NYSE: HUM) announced today the latest steps the company is taking to make it possible for fully insured and Medicare members impacted by recent flooding or tornadoes in Illinois to use their benefits without a disruption in service.

In any Illinois county recently declared a disaster area, Humana has taken, or is taking, the following steps for its impacted members who live in these counties:

  • Allowing early prescription refills, through July 2 Humana has temporarily lifted the normal 30-day prescription-refill restriction for its impacted Medicare, insured commercial-group and individual plan members.
  • Delaying cancellations and non-renewals Any cancellation or non-renewal notice issued to an impacted insured member on or after June 1, 2008, has been or will be withdrawn, with no lapse in coverage. These members will remain with Humana until August 18, 2008, or later, if deemed reasonable given the members circumstance.
  • Other time-period extensions Impacted insured members will receive an extension of any and all policy provisions or other requirements that impose a time limit for the member to perform any act, including the submission of a claim, reporting of information, submission of bills, or payment of funds. Such extensions are for a minimum of 60 days from the last date allowed or required under terms of the contract, or allowed or required by Humana (or longer, if deemed reasonable given the members circumstance).
  • Other exceptions to company policy or contract requirements Humana will consider exemptions to policy or contract requirements, or to other rating or underwriting rules not listed above, when such contractual requirements or rating or underwriting rules are not met as a result of this disaster. Example: Benefits for impacted insured members who are displaced from their home and who do not have access to in-network health care providers will be administered as if the services are occurring in network.

Humana members impacted by the recent flooding or tornadoes who have needs or questions about their benefits or their eligibility for these provisions are encouraged to call the customer service number on the back of their Humana ID card. Any members who have lost their cards may call the numbers below to be connected with a customer-service representative:

  • Humana Medicare medical-plan members: 1-800-457-4708
  • Humana Medicare prescription-drug-plan only members: 1-800-281-6918
  • Commercial group or individual members: 1-800-4HUMANA (1-800-448-6262)

Any member who wishes to speak to the Illinois Division of Insurance (DOI) to file a complaint regarding a disaster-related dispute or issue, or for any other reason may do so by calling or emailing the state:

Illinois DOI phone: 1-866-445-5364

Illinois DOI email: http://www.idfpr.com/doi/complaints/complaints.asp

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nations largest publicly traded health and supplemental benefits companies, with approximately 11.4 million medical members. Humana is a full-service benefits solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.

Over its 47-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the companys web site at http://www.humana.com, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases
  • Replays of most recent earnings release conference calls
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
  • Corporate Governance Information


Humana Inc.
Corporate Communications:
Jim Turner, 502-476-2119