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Humana’s RightSourceRx Ranks Highest Two Years in a Row in “Prescription Delivery” Category of J.D. Power And Associates Study

RightSourceRx pharmacy also ranked third overall among mail-order pharmacies


Monday, September 27, 2010 10:21 am EDT



Public Company Information:

"Ranking highest in the mail-order prescription delivery category demonstrates our commitment to deliver our members’ prescriptions with accuracy and speed."

LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Inc. (NYSE: HUM) announced today that RightSourceRxSM, the home-delivery pharmacy for Humana Pharmacy SolutionsSM, a division of Humana Inc., has received the highest national ranking in the “Prescription Delivery” category among mail-order pharmacies in the J.D. Power and Associates 2010 National Pharmacy StudySM. Humana’s RightSourceRx pharmacy also ranks above the industry average in other key factors of the study including customer service, cost competitiveness and prescription ordering.

“We see every prescription order as an opportunity to provide perfect service for our members, and to help them achieve lifelong well-being,” said William Fleming, vice president, Humana Pharmacy Solutions. “Ranking highest in the mail-order prescription delivery category demonstrates our commitment to deliver our members’ prescriptions with accuracy and speed.”

Humana RightSourceRx customers have 24/7 access to licensed pharmacists who offer an easy, integrated ordering process, and monthly counseling by a nurse specifically trained in the member’s given condition and medication for any issues or concerns about medications.

The 2010 National Pharmacy Study is based on the responses of mail-order pharmacy customers who filled a new prescription or refilled a prescription during the three months prior to the J.D. Power and Associates survey period. Four factors are measured in the mail-order segment of the pharmacy study:

  • Cost competitiveness
  • Prescription delivery
  • Prescription ordering
  • Customer service

About Humana Pharmacy Solutions

Humana Pharmacy SolutionsSM (HPS), a division of Humana Inc., manages traditional pharmacy benefits with member-focused strategies to yield savings in pharmacy and total health expense. Providing prescription coverage for both individuals and groups, Humana strives to give members access to the medicine they need while offering guidance on clinically proven, therapeutically equivalent drugs that bring better value to the member and the customer.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health and supplemental benefits companies, with approximately 10.3 million medical members and approximately 7.3 million specialty-benefit members.

Humana is a full-service benefits-solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.

Over its 49-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the company’s Web site at http://www.humana.com, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases
  • Replays of most recent earnings release conference calls
  • Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
  • Corporate Governance Information

About J.D. Power and Associates

J.D. Power and Associates is a global marketing information services company operating in key business sectors, including market research, forecasting, performance improvement, training and customer satisfaction. The company’s quality and satisfaction measures are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.


Humana Corporate Communications
Marvin Hill, 502-476-0315 (office) or 502-472-3390 (mobile)

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